Exchange Policy

As Beeamr primarily deals in wholesale silver jewellery, exchanges and cancellations are accepted only under specific circumstances and subject to the terms mentioned below.

A exchange request may be considered only in the following cases:

• The product is received damaged.
• An incorrect product has been delivered.
• The product has a verified manufacturing defect.

Any issue with an order must be reported to Beeamr within 48 hours of delivery. Customers must provide clear photographs and/or videos of the product, packaging, and relevant order details for verification.

Requests received after the specified period may not be eligible for exchange.

Customised, made-to-order, altered, or personalised products are generally not eligible for return, exchange unless the product received is damaged, defective, or different from the confirmed order.

Minor variations in colour, finish, weight, dimensions, stone appearance, or overall appearance may occur due to photography, screen/display settings, hand-finishing, or normal manufacturing processes. Such reasonable variations will not normally be considered defects.

Cancellation of bulk, customised, or made-to-order products may not be possible once production, procurement, processing, or preparation of the order has commenced.

Any advance amount paid towards an order is non-refundable if the customer cancels the order.

Once an advance payment has been received and the order has been confirmed, Beeamr may begin procurement, production, customisation, or order processing. Therefore, in the event of cancellation by the customer, the advance amount will not be refunded or adjusted, unless otherwise agreed in writing by Beeamr.

All exchange, damage, defect, and missing-item claims are subject to verification by Beeamr. Upon verification, the appropriate resolution will be communicated to the customer in accordance with this policy.