Exchange Policy

An exchange request may be considered in the following cases:

• The product is received damaged.
• An incorrect product has been delivered.
• The product has a verified manufacturing defect.

Exchange requests are subject to verification by Beeamr. Products that do not meet the eligibility requirements may not qualify for exchange.

Any issue with an order must be reported to Beeamr within 48 hours of delivery.

For verification, customers must provide:

• Clear photographs and/or videos of the product.
• Photographs or videos of the packaging, where relevant.
• Relevant order details.
• Any other information requested by Beeamr for verification.

Requests reported after the specified 48-hour period may not be eligible for exchange.

Customised, made-to-order, altered, or personalised products are generally not eligible for return or exchange.

However, an exchange request may be considered if the product received is:

• Damaged.
• Defective due to a verified manufacturing issue.
• Different from the confirmed order.

Any such claim will be subject to verification by Beeamr.

Minor variations in colour, finish, weight, dimensions, stone appearance, or overall appearance may occur due to:

• Photography and lighting conditions.
• Screen or display settings.
• Hand-finishing.
• Normal manufacturing processes.

Such reasonable variations are not normally considered defects and may not qualify for an exchange.

Cancellation of bulk, customised, or made-to-order products may not be possible once production, procurement, processing, or order preparation has commenced.

Customers are therefore advised to review and confirm their order details carefully before placing an order with Beeamr.

Any advance amount paid towards an order is non-refundable if the customer cancels the order.

Once an advance payment has been received and the order has been confirmed, Beeamr may begin procurement, production, customisation, or order processing. Therefore, if the customer cancels the order after confirmation, the advance amount will not be refunded or adjusted unless otherwise agreed in writing by Beeamr.

All exchange, damage, defect, and missing-item claims are subject to verification by Beeamr.

After reviewing the submitted information and completing the necessary verification, Beeamr will communicate the appropriate resolution to the customer in accordance with this exchange policy.

For any questions regarding an exchange request, customers may contact Beeamr through the available customer support channels.